Privacy Policy

Privacy Policy

• This privacy policy (together with our terms of use and any other documents referred to in it) applies to Marches Architectural Hardware Ltd. We at Marches Architectural Hardware take your privacy seriously. We will continue to invest in security and to do our utmost to protect User privacy. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
• For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Privacy Officer, Marches Architectural Hardware, 33 Ddole Enterprise Park, Llandrindod Wells, Powys LD1 6DF.
• We are Marches Architectural Hardware Ltd. (“Marches Architectural Hardware”), a company registered in England and Wales (Company No. 05006458) By using the websites owned by Marches Architectural Hardware – marchesironmongery.co.uk, marcheswindows.co.uk, marcheshomebuild.co.uk and fromtheanvil.co.uk you are accepting and consenting to the practices described in this policy.

What information we collect:

• If you purchase products from us, communicate with us, or do business with us, this will result in us collecting personal data about you.
• We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Information we collect:

• Name
• Address (Business or Residential)
• Telephone Number (Landline or Mobile)
• Email Address
• Financial information (credit card type, number and expiry date)

Information we hold:

• Name
• Address (Business or Residential)
• Telephone Number (Landline or Mobile)
• Email Address
• VAT Number (If Applicable)

Where we get that information:

• We gain all data from any order placed through our websites and from all telephone orders placed.

Who we share that information with:

• If you have placed an order with us through the website, then your personal information is stored on or secure servers which is always encrypted. We do not store any details in reference to your bank or debit/ credit cards.
• At the end of any ordering process you will be directed to Worldpay for the transaction process to begin. Worldpay will be the only place where your online order payment details will be held and processed. If you would like to see their privacy policy then please follow the links in red.
• For orders placed over the telephone we will store your personal information on our secure servers located on our premises with all information being encrypted. Any payment taken over the phone will be processed by First Data who we use for all card payments. If you would like to see their privacy policy then please follow the links in red.
• During the ordering process we will only pass your name, address and telephone number on to our delivery supplier which is DPD UK and we must do this to ensure the accurate and safe delivery of your goods. If you would like to see their privacy policy then please follow the links in red.
• We legally need to gain this personal information so that we are able to fulfil or obligation to you when you place an order. This personal information will be kept on record but will not be passed onto other organisations unless the completion of the order requires it e.g. if we send a product from a manufacturer direct to you or to site then that required information will be passed onto the relevant company for processing. The Privacy Policy, T & C’s and Statement of Compliance for that particular company must be requested at the time of placing the order.
• Any individual has the right to complain to the ICO (Information Commissioners Office) if they think there is a problem with the way we are handling their data.
• You, as an individual, have the right to ask us to delete your personal data or for us to inform you of the personal data we hold for you.

Visitors to our websites:

• When someone visits marchesironmongery.co.uk, marcheswindows.co.uk, marcheshomebuild.co.uk and fromtheanvil.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not knowingly allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

People who place orders through www.marchesironmongery.co.uk:

• People who place orders through our websites will receive emails regarding their order automatically, but e-newsletters and promotions must be signed up for or the ‘opt-in’ checkbox must be used. Users may wish not to receive such communications at the time of the order in which case the check box should be left blank.
• You will give us information about yourself by filling in a form on our website to aide us to process your order.
• We process personal information using the lawful basis of legitimate interest and for legitimate business purposes, which include some or all of the following:

Where processing enables us to enhance, modify, personalise or otherwise improve our services and:

• To identify and prevent fraud
• To enhance the security of our network and information systems
• To better understand how users interact with our website
• To inform you about our products and services via email communications, which we think will be of interest to you
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about (unless you opt out of these communications)
• To notify you about changes to our service
• To determine the effectiveness of promotional campaigns and advertising

• Whenever we process data for these purposes, we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email: info@marchesironmongery.co.uk . Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

People who subscribe to receive monthly emails:

• People who subscribe to our emails will receive regular e-newsletters and any other promotions automatically, unless they have expressed their wish not to receive such communications.
• You will give us information about yourself by filling in a form on any of our websites.

To unsubscribe from our communications:

• If a User wishes to stop receiving email communications from the Marches Group of Companies, they can do so at any time by clicking on the unsubscribe link at the bottom of any of our emails. Or they can email us at info@marchesironmongery.co.uk.

Use of cookies by The Marches Group and its associated websites:

• We collect anonymous cookie information via Google Analytics. This is to better understand our Users and tailor our content offerings. You can control how Google tracks your web activity via your Google account’s ads settings and the Google Analytics Opt-out browser add-on. More information on how we use cookies. You can read more about how we use cookies on our Cookies page.

Emails:

• We use a third-party provider, Mail Chimp, to send our regular e-newsletters and marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see Mail Chimp’s privacy notice.

People who contact us via social media:

• We do not use any third-party providers to manage our social media interactions on any social media platforms as all interactions are ‘in-house’. If you post anything on our social media platforms, then the general rules for that platform apply. If you send us a private or direct message via social media the message will be stored by us in said platform and it will not be shared with any other organisations.

People who email us:

• We use Outlook as our email platform, which encrypts and protects email traffic for us. If your email service does not support encryption, you should be aware that any emails we send or receive may not be protected in transit.
• We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Sharing of data with external parties:

• The Marches Group will never sell, trade or rent your personal information to other companies outside its group companies. The Marches Group may provide aggregate statistics about our customers; traffic patterns and related site information to clients, but these statistics will include no personally identifying information.

Storage of data:

• To comply with UK Data Protection legislation, The Marches Group follows procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
• The Marches Group follows the relevant legal requirements and uses all reasonable precautions to ensure your data is held securely either by us or our appointed data processors.
• To keep you fully informed any changes to our Privacy Policy will be posted here on this website.

Security Procedures

• All purchases made through this site take place on a World Pay certified secure server. All your details are stored on a secure server and are not revealed to any third parties.